Return policy

At Julie's Outlet Store, we are committed to providing you with a seamless shopping experience. We understand that sometimes a product might not meet your expectations, and we're here to assist you through our Return Policy. Please read the following guidelines to understand how our returns process works.

Eligibility for Returns:

  • You have [X] days from the date of delivery to initiate a return.
  • To be eligible for a return, the item must be in its original condition, unused, and with all tags, labels, and packaging intact.

Items Not Eligible for Return:

  • Certain items, such as personalized or custom-made products, perishable goods, and intimate or sanitary items, are non-returnable. Please check the product description for specific return eligibility.

Initiating a Return:

  • To initiate a return, please contact our customer service team with your order details and the reason for the return.
  • Our team will guide you through the return process, provide you with a Return Authorization Number (RAN), and provide instructions for shipping the item back to us.

Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the item is being returned due to an error on our part.
  • We recommend using a trackable shipping method to ensure the safe and documented return of the item.

Refund Process:

  • Once we receive the returned item and verify its condition, we will initiate the refund process.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow [X] business days for the refund to reflect in your account, as processing times may vary depending on your financial institution.

Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, you can initiate a return and then place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team within [X] days of receiving the item.
  • We will provide instructions on how to proceed, which may include returning the item for a replacement or refund.

Restocking Fees:

  • In some cases, a restocking fee may apply to returns. This fee covers the cost of inspecting, processing, and restocking the returned item.

Non-Refundable Fees:

  • Please note that shipping fees, customs duties, and taxes paid at the time of purchase are non-refundable.

We strive to ensure your satisfaction with every purchase at Juliet's Outlet Store. If you have any questions or concerns about our Return Policy, or if you need assistance with a return, please don't hesitate to contact our customer service team. Your happiness is our priority, and we're here to assist you in any way we can.

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